By Quick answer: The Jazz helpline is 111 from a Jazz prepaid SIM and 777 from a Jazz postpay SIM. From another network or a landline, Jazz lists 051-111-300-300 on its contact page (its FAQ page shows 021-111-300-300). For free self-service, send “Hi” on WhatsApp to 0300-3008000.
Jazz has one helpline per SIM type plus several channels that do not need a phone call at all. Picking the right one saves time in the call queue. All numbers below are from Jazz's official contact and FAQ pages.
On this page
All Jazz customer care numbers
| Channel | Number or address | Use it for |
|---|---|---|
| Prepaid helpline | 111 (from a Jazz SIM) | Any prepaid query, blocking a lost SIM |
| Postpay helpline | 777 (from a Jazz SIM) | Bills, postpay plans |
| From other networks or landline | 051-111-300-300 (contact page) or 021-111-300-300 (FAQ page) | When your Jazz SIM is lost or not working |
| WhatsApp self-service | 0300-3008000 | Balance, packages, history, SIM blocking |
| SIMOSA app | In-app query | Written queries, answered within 12 hours |
| Online form | jazz.com.pk/contact-us | Suggestions, inquiries, complaints |
| Nearest franchise | Blank SMS to 7089 | Finding a shop for SIM work |
Jazz's own pages list two different landline numbers. If one does not connect, try the other.
Which channel to use for your problem
- Check balance, packages or history: use WhatsApp at 0300-3008000 or the codes on the Jazz codes list. No queue.
- Lost or stolen SIM: call 111 from any Jazz SIM, or the landline number from another phone, and ask them to block it. WhatsApp self-service also offers SIM blocking.
- Wrong deduction or package problem: call 111 (prepaid) or 777 (postpay), or send a written complaint through the SIMOSA app so you have a record.
- SIM replacement, ownership or new SIM: these need biometric verification, so visit a franchise. Find one by sending a blank SMS to 7089.
- Offer-specific complaints: Jazz lists customercare@jazz.com.pk on its SIM Lagao offer page for complaints.
How to reach an agent on the Jazz helpline
- Dial 111 from your Jazz prepaid SIM (777 for postpay).
- Follow the recorded menu. Jazz changes the options from time to time, so listen to them rather than pressing numbers from memory.
- Keep your CNIC number ready. The agent may ask for it to verify that the SIM is yours.
- Note the complaint reference number if the agent gives one.
Jazz WhatsApp number for self-service
Save 0300-3008000 and send "Hi". Jazz lists the WhatsApp channel as free. It replies with a numbered menu covering account details, packages, call and recharge history, and SIM blocking. It is a bot, so for anything that needs a person, use 111 or the app.
If your complaint is not resolved
Keep the reference number the Jazz helpline gives you; you will need it to follow up on a complaint. If the problem continues, the Pakistan Telecommunication Authority (PTA) accepts complaints against mobile operators through its online complaint system. PTA usually asks you to complain to the operator first, so the Jazz reference number helps.
Codes that save you a helpline call
| Need | Code |
|---|---|
| Your own number | *99#, see Jazz number check code |
| Balance | *111# or free *4446*2# |
| Packages | *444# |
| Remove subscriptions | *6611# |
| Restore an expired number | *8822# |
| Internet settings | *4446*5# |
Frequently asked questions
What is the Jazz helpline number?
Dial 111 from a Jazz prepaid SIM or 777 from a Jazz postpay SIM. From another network, Jazz lists 051-111-300-300 on its contact page.
How do I call Jazz customer care from another network?
Dial 051-111-300-300, the number on Jazz's contact page. Jazz's FAQ page lists 021-111-300-300 for the same purpose, so try that one if the first is busy.
What is the Jazz WhatsApp number?
0300-3008000. Send "Hi" to get the self-service menu. Jazz lists it as free.
How do I block a lost Jazz SIM?
Call 111 from any Jazz SIM or the Jazz landline number from another phone, or use WhatsApp self-service at 0300-3008000. Then visit a franchise for a replacement SIM with the same number.
How do I find the nearest Jazz franchise?
Send a blank SMS to 7089. Jazz says the service is free.